Reviews
State Farm® Agent Sarah Herndon
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Hunter The Kyle
October 16, 2026
"Had great help, got every bit of information i needed. Good people"
We responded:
"It's wonderful to hear that you received all the information you needed and found our team to be helpful. We truly appreciate your kind words and the perfect rating. Thank you for taking the time to share your experience with us. - Sarah"
Randi
October 2, 2026
"I had a great experience working with Chartotte, she was professional, knowledgeable, and took the time to explain everything clearly. They made the entire process easy and stress-free, and I really appreciated their responsiveness and attention to detail. I would definitely recommend them to anyone looking for a trustworthy and helpful insurance agent."
We responded:
"Randi,
Thank you so much for sharing your wonderful experience! It's fantastic to hear that everything went smoothly and that you found the process easy and stress-free. Your kind words about the professionalism and knowledge you encountered mean a lot. We're thrilled to know you would recommend us to others seeking a trustworthy insurance agent.
- Sarah"
Madison
October 2, 2026
"Gina was a pleasure- helped me find the best coverage and save more than my previous agent"
We responded:
"Madison,
Thank you so much for your wonderful feedback! It's fantastic to hear that you had a great experience and found the coverage you were looking for. We're thrilled to have been able to assist you in finding the right insurance options. Your satisfaction is our priority, and we're always here to help with any of your insurance needs.
- Sarah"
Gus
October 2, 2026
"Savannah was fantastic she walked me through the whole process and made everything seamless. She explained everything great and made me feel comfortable with my new policy! Would highly recommend to anyone!"
We responded:
"Gus,
Thank you so much for your wonderful feedback! It's fantastic to hear that Savannah made the process seamless and helped you feel comfortable with your new policy. We're thrilled to know you had such a positive experience and appreciate your recommendation.
- Sarah"
Abby Stilwell
October 2, 2026
"Savanah took such good care of me. So warm, so helpful, and actually listened to my concerns. I’m so grateful. Ask for her by name; she is phenomenal."
We responded:
"Abby,
Thank you so much for sharing your wonderful experience! It's fantastic to hear that you felt well taken care of and that your concerns were listened to. We're grateful for your kind words and thrilled that you had such a positive experience with us.
- Sarah"
Heidi Maddox
October 1, 2026
"This office has amazing customer service! You can tell they prioritize their clients. Charlotte is especially attentive and always handles anything I need in a timely manner."
We responded:
"Heidi,
Thank you so much for your wonderful feedback! It's fantastic to hear that you've had such a positive experience with our office. We always aim to prioritize our customers and provide attentive service. I'm thrilled to know that Charlotte has been able to assist you promptly with your needs. Your kind words mean a lot to us!
- Sarah"
Angie Mullins
October 1, 2026
""Mrs. Herndon has handled all of our insurance needs for many years, and we couldn't be more grateful. She always treats us as a priority, ensuring our policies are in order and resolving claims or updates swiftly and smoothly. Having an insurance agent you can truly trust makes all the difference. Highly recommend her services!""
We responded:
"Angie,
Thank you so much for your kind words! It's wonderful to hear that you've had such a positive experience with our office over the years. We truly value the trust you've placed in us to handle your insurance needs. Your recommendation means a lot, and we're always here to assist you with any updates or questions you may have.
- Sarah"
Jason Holmes
October 1, 2026
"Gina is great"
We responded:
"Jason,
We love Gina, too!
- Sarah"
Taylor Jenkins
October 1, 2026
"The best insurance around town! Savannah is the absolute best! Prompt communication and follow ups. Absolute life saver!"
We responded:
"Taylor,
Thank you so much for your wonderful feedback! It's fantastic to hear that you had such a positive experience with our office. We always aim to provide prompt communication and follow-ups to ensure our customers feel supported. We're thrilled to be considered the best insurance around town by you.
- Sarah"
Carol Darter
October 1, 2026
"Very knowledgeable and friendly."
We responded:
"Carol,
Thank you so much for your kind words! It's wonderful to hear that you found the experience both knowledgeable and friendly. We're here to help with any of your insurance needs, so feel free to reach out anytime.
- Sarah"
Savannah Underwood
October 1, 2026
"Sarah Herndon's team is fantastic. They always have a great attitude, quick response times, are very knowledgeable and go above and beyond to help."
Prince Harris
October 1, 2026
"Wonderful Staff!"
We responded:
"Prince,
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our staff. It's always our aim to provide the best service possible. If there's anything else we can assist you with, feel free to reach out.
- Sarah"
Prince Harris
October 1, 2026
"Gina Franks is awesome a great worker"
We responded:
"Prince,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with our office. Your satisfaction is our top priority, and we're here to help with any of your insurance needs.
- Sarah"
james jenkins
October 1, 2026
"Savannah did a great job and was very professional!!!!"
We responded:
"James,
Thank you so much for your wonderful feedback! It's fantastic to hear that Savannah provided you with such a professional experience. We're thrilled to have her on our team and to know that she made a positive impact on your visit to our office. If you ever need assistance with your insurance needs, don't hesitate to reach out.
- Sarah"
Jemma Griffin
October 1, 2026
"Amazing staff and company. Very engaging and supportive."
We responded:
"Jemma,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team engaging and supportive. It's always our aim to provide a positive experience for our customers. Your kind words mean a lot to us!
- Sarah"
Karli Reynolds
October 1, 2026
"Charlotte is amazing! Always goes above and beyond and just the nicest individual!"
We responded:
"Karli,
Thank you so much for your wonderful feedback! It's fantastic to hear that you had such a positive experience. We truly appreciate your kind words and are thrilled to know that you feel well taken care of.
- Sarah"
Angela Bush
October 1, 2026
"Charlotte is a knowledgeable person with a great attitude always willing to help.."
We responded:
"Angela,
Thank you so much for your wonderful feedback! It's fantastic to hear that you had such a positive experience. We are thrilled that Charlotte's knowledge and great attitude made a difference for you. If you ever need assistance with your insurance needs, we're here to help!
- Sarah"
valdestot
October 1, 2026
"Sarah Herndon's Agency is the best as they take care of all of our insurance needs. 5 stars for the front desk team as well."
We responded:
"Valdestot,
Thank you so much for your kind words! We're thrilled to hear that our office has been able to take care of all your insurance needs. Our front desk team will be delighted to know they made such a positive impression. Your support means a lot to us!
- Sarah"
jordan newton
July 14, 2026
"Charlotte griffin is spectacular! First time helping us she went to battle for us. She didn't even question it. Please keep her as long as she wants to stay"
We responded:
"Jordan,
Thank you so much for your wonderful feedback! It's fantastic to hear that you had such a positive experience with Charlotte. We are thrilled to have her on our team and are glad she could assist you effectively. Your kind words mean a lot to us, and we look forward to continuing to serve your insurance needs.
- Sarah"
Ron Hart
June 29, 2026
"She does a great job, very impressive."
Justin Gregory
June 22, 2026
"Charlotte was so helpful! Highly recommend!"
We responded:
"Justin,
Thank you so much for your kind words! I'm thrilled to hear that Charlotte was able to assist you so well. We truly appreciate your recommendation and are here to help with any of your insurance needs. If you have any questions or need further assistance, feel free to reach out."
Sue Gouge
June 9, 2026
"Very helpful, efficient and friendly"
We responded:
"Sue, thanks so much for the positive feedback. We're always here to help out! -Sarah"
Steve Eldredge
June 5, 2026
"Charlotte was friendly, knowledgeable, and well informed. She was a pleasure to work with and we saved a bundle."
We responded:
"Thank you, Steve! We're so glad Charlotte was able to provide friendly, knowledgeable service and help you find savings along the way. We appreciate your kind words and are happy to hear you enjoyed working with her. Thank you for choosing our office! - Sarah"
Brent Drawdy
May 19, 2026
"Charlotte….. from State Farm…. has been absolutely wonderful to work with since moving in from out of state. Responsive, knowledgeable and always looking out for my families financial protection of our assets. Like a good neighbor, Charlotte is there."
We responded:
"Thank you so much for the wonderful review, Brent! We’re thrilled to hear Charlotte has been responsive, knowledgeable, and consistently looking out for your family’s financial protection. We truly appreciate your kind words and are so glad you’ve had such a positive experience since moving from out of state! - Sarah"
Alexandra Buitron
May 14, 2026
"Charlotte is an absolute gem! She is so friendly and helpful and definitely kept my best interest in mind."
We responded:
"Thank you so much for the wonderful review, Alexandra! We’re so happy to hear Charlotte was friendly, helpful, and truly kept your best interest in mind. We really appreciate your support and are glad you had such a positive experience with our office! - Sarah"