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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Salt Overlord

May 26, 2023

5  out of  5 rating by Salt Overlord
"Absolutely fantastic experience working with Charlotte on a policy for 3 vehicles plus a motorcycle. She got us all the coverage we were looking for as well as answering every last one of our million questions. I will definitely be recommending her to all of my friends and family for their insurance needs."

Sam Winnig

February 17, 2023

5  out of  5 rating by Sam Winnig
"2/10/23 - I cannot say enough good things about Sarah Herndon and her team, especially Courtney on her team. We were treated horribly by Allstate due to a claim arising from the negligence of a contractor and no fault of our own. Allstate was rude and not understanding and ended up dropping us. We were in a pinch, and Sarah and Courtney and their team were able to get us a quote for home and auto almost instantly. We highly recommend them!"

Zee Rae

December 22, 2022

5  out of  5 rating by Zee Rae
"Words cannot describe how incredibly thankful I am for Sarah and how much she has helped me. My situation was out of the norm and super complicated to say the least, but she rose to the challenge (where others wouldn't). She sincerely went above and beyond her role as an insurance agent- but as an incredibly kind, thoughtful, and caring human being. It's so rare in this world to find someone with such a good heart and I absolutely cannot thank you enough Sarah. Should anyone be fortunate enough to cross her path, I hope they are as blessed as I have been if they ever face difficult time."

Cindy Wilson

October 31, 2022

5  out of  5 rating by Cindy Wilson
"Bailey was very helpful today. She answered all my questions that I had. Thank you and I am very happy with Sarah Herndon/State Farm!"

Samantha McElmurray

October 26, 2022

5  out of  5 rating by Samantha McElmurray
"I’ve been with State Farm for four years and have zero complaints about the company or my local agent. Whenever I have questions or need assistance, Sarah Herndon and Charlotte Griffin are always quick to respond and very knowledgeable. I am very happy I chose State Farm and have an awesome team who are there for me when I need them."

Ryan Richardson

October 17, 2022

5  out of  5 rating by Ryan Richardson
"Charlotte was a great help. Excellent and speedy service."

Lori Kernea

October 13, 2022

5  out of  5 rating by Lori Kernea
"Charlotte is awesome. Very patient and took so much time to explain everything to me. So easy to work with. Compassionate, caring and helpful."

Andrew Glasscock

September 22, 2022

5  out of  5 rating by Andrew Glasscock
"I moved to Nashville over a decade ago and have kept all my insurance with Sarah's team because of how easy and helpful they've been over the years. Had to add to my coverage this week and Charlotte got everything taken care of same-day."

Steve dp

September 7, 2022

5  out of  5 rating by Steve dp
"Working with Charlotte was a pleasure as always. She helped to find the best deal to meet my needs....Thanks again Charlotte"

Maribeth Manoff

September 2, 2022

5  out of  5 rating by Maribeth Manoff
"I moved to Chattanooga almost a year ago, and picked Sarah by chance from online phone book. I'm so glad I did! Within a couple of hours, she had a great quote for my car and renters insurance, and I was good to go. More recently, Charlotte Griffin in Sarah's office was also super helpful in making changes to my policy."

Amanda Townsend

September 2, 2022

5  out of  5 rating by Amanda Townsend
"Charlotte Griffin was awesome to work with. She helped my family save almost $200 a month on Insurance due to our situation and insurance my daughter with my coverage going through the roof plus keeping my deductible low. Thank you so much it greatly appreciated"

Joseph White

September 2, 2022

5  out of  5 rating by Joseph White
"I have been with State Farm and this agency for over 2 years now. Every time I deal with Sarah, she is extremely knowledgeable and always helpful. I would recommend State Farm and The Sarah Herndon Agency to all my family and friends."

Brittany Caudill

August 19, 2022

5  out of  5 rating by Brittany Caudill
"Charlotte Griffin and Sarah Herndon have done an awesome job with helping my family transition to our new area and making the necessary adjustments to our policies. It's also been a very educational process that has even allowed us better coverage at a more affordable rate. Many thanks to Sarah Herndon, Charlotte Griffin and the rest of the team who has been a part of this transition."

Debra Forsythe

August 18, 2022

5  out of  5 rating by Debra Forsythe
"I received quick and professional service from Charlotte at this office. She was knowledgeable, polite, pleasant, and we even giggled a couple of times. I've used State Farm Insurance for many years now, and I have zero complaints. Thank you State Farm, and Charlotte!"

Michael Payne

August 17, 2022

5  out of  5 rating by Michael Payne
"Charlotte Griffin Is awesome from Michael payne"

Scott Scase

August 15, 2022

5  out of  5 rating by Scott Scase
"Charlotte Griffin, she’s awesome always calling and checking up on me. Was going to leave State Farm if it wasn’t for her. I want to thank her and give her a huge round of applause for her hard work and customer service."

T Wilson

August 12, 2022

5  out of  5 rating by T Wilson
"My sister recently moved to the area and needed a new insurance agent. She chose Ms.Herndon and it has been a smooth transition."

Russell Rogg

August 11, 2022

5  out of  5 rating by Russell Rogg
"We recently moved from Connecticut to Tennessee and were in need of a variety of new insurance policies; Renter's, Auto, Umbrella & Personal Articles. We were recommended to Sarah Herndon by our State Farm agent in Connecticut...and we couldn't be happier. Sarah along with Charlotte Griffin have been extremely responsive with every request that we've made. If you in the Chattanooga area I would highly recommend Sara along with her support staff!"

Maggie Darnell

July 13, 2022

5  out of  5 rating by Maggie Darnell
"Always great to do business with Sarah and her staff. We have been doing business now for 8 years. Wouldn't put our assets in anyone else's hands."

Patrik Britt

July 12, 2022

5  out of  5 rating by Patrik Britt
"Sarah Herndon is great! She went above and beyond to help me when I got into a wreck last year, and I owe her this review for her outstanding customer service. She responds in a timely manner and clearly cares about her customers. I feel like she has my back! Thank you again Sarah!!"

Sarah Lathrop

January 17, 2022

5  out of  5 rating by Sarah Lathrop
"I have been with Sarah's office since we bought our home last year. Since then, we have switched our autos over and I recently got life insurance with her as well. I trust her with my policies and I know I can call with any questions I have. They've always taken great care of us. Highly recommend her!"

Amy Evans

December 25, 2021

5  out of  5 rating by Amy Evans
"I have had the best experience switching insurance companies,and felt absolutely confident making the decision.While speaking with Melissa she took the time to find a policy that not only saves me money but provides better coverage.I now have two Vehichles covered as well as having Renters all the while saving money with more peace of mind.Peace of mind is everything.Im driving safer and saving.Thanks."

alfonso lopez

June 9, 2021

5  out of  5 rating by alfonso lopez
"Very professional and helpful! Sarah helped me save half off what I was paying!! I refinanced my car with her 3 years ago and had the same experience with savings. Thank you for your help!"

Kathy Adams

May 10, 2021

5  out of  5 rating by Kathy Adams
"Love Sarah and her staff. They are never to busy to take the time that you need to talk and discuss any issue with you. So friendly and make you feel like you are part of their family. Thank you for all of that!"

Kristen Hopp

May 10, 2021

5  out of  5 rating by Kristen Hopp
"I highly recommend getting insurance from Sarah Herndon. Everyone in her office is always so helpful!"