State Farm® Insurance Agent Sarah Herndon
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Adrianne Hughes
January 26, 2026
5
out of
5
rating by Adrianne Hughes
"Sam is great and was so helpful"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Sarah Herndon’s Team. "
Tarra Summerfield
January 25, 2026
5
out of
5
rating by Tarra Summerfield
"Thank you to Georgia and Sam for helping get my new car insured. Great customer service!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Sarah Herndon’s Team. "
Denise Boleware
January 21, 2026
5
out of
5
rating by Denise Boleware
"I loved working with Georgia today on the telephone. She was easy to communicate with and understood my current situation! She was kind and courteous! Thanks Georgia!♡"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Sarah Herndon’s Team! We deeply appreciate your kind words here in Chattanooga . "
Jake Mccoy
January 21, 2026
5
out of
5
rating by Jake Mccoy
"Charlotte has been an absolute pleasure to work with at this location anytime I've ever needed anything addressed. They've done a good job undoing the mess from my previous agent!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Sarah Herndon’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
Yoyo Booker
January 19, 2026
5
out of
5
rating by Yoyo Booker
"Sarah and Sam are amazing and saves me over 500$ a month. I'm truly glad I took the timeout to talk to them. Thanks again Sarah and Sam"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
vincent houston
January 6, 2026
5
out of
5
rating by vincent houston
"Sarah care about you and she is really helpful"
We responded:
"Hello Vincent! We are grateful and appreciate the time you took to leave your review. We're thrilled that you had a great experience at our location. We truly value your recommendation and are confident we can continue to provide excellent service in the future. See you next time!"
Marla Cooper
January 2, 2026
5
out of
5
rating by Marla Cooper
"The best insurance company!!! They are always there to answer any question i have. They are awesome."
We responded:
"Hi Marla! Thank you for the awesome feedback. It's feedback like yours that reminds us why we do what we do. Please reach out to us with any additional questions or comments! It was a pleasure to serve you."
John Simon
December 30, 2025
5
out of
5
rating by John Simon
"Incredible service. Very friendly and responsive staff. Great insurance at affordable rates."
We responded:
"Hi John! Thank you for taking the time to share your experience. If you ever need anything please don't hesitate to reach out to our team. Thanks again and we look forward to seeing you again soon."
Noah Love
December 10, 2025
5
out of
5
rating by Noah Love
"Great people, Great insurance"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Mr. G
December 5, 2025
5
out of
5
rating by Mr. G
"Sam has treated me great. I switched all my insurance over to him and saved alot. I'm very happy with this decision."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Robertine James
November 28, 2025
5
out of
5
rating by Robertine James
"State Farm is the best when it comes to customer service from some really talented people. I’d recommend them to anyone. Sarah and her staff are great to work with. Happy Holidays to all! 🎄"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Ash Kratzer
November 20, 2025
5
out of
5
rating by Ash Kratzer
"I wanted to shoutout Charlotte, who has always been amazing to work with. She takes the time to explain things, helps me figure out what I need, and is always quick to respond whenever I have a question or need something sent to myself. She has hospitality that is unmatched! I really appreciate everything she’s done for me. If you need someone dependable and easy to work with, Charlotte is the best!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mike Garren
November 18, 2025
5
out of
5
rating by Mike Garren
"I recently reached out to make the switch to State Farm. Sarah and Sam made the process so unbelievably easy and painless. Great service and kindness! Thank you!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Michael Dempsey
November 17, 2025
5
out of
5
rating by Michael Dempsey
"My experience with Sam was great he worked on my cars and home insurance and saved me hundreds thanks"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Maysie Seeger
November 11, 2025
5
out of
5
rating by Maysie Seeger
"Mrs Charlotte has been absolutely amazing and has helped me personally so much!!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
R Watson
November 4, 2025
5
out of
5
rating by R Watson
"I want to give Georgia Kelley a thank you for being so willing to help and doing so in a very prompt manner. I had a question that I posed to her late on a Friday that was time sensitive. She did the research and responded in record time. Then on Tuesday, again, reaching out to her with new information and she immediately processed it. Thank you for your help and positive -will do- attitude."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jan Kottka
November 3, 2025
5
out of
5
rating by Jan Kottka
"Sam is extremely efficient and friendly in getting my insurance needs completed. That's why my insurance is with State Farm, due to Sam's friendly and knowledgeable attitude, rather than another company. Thank you for being a "good neighbor"!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Linda Groustra
October 31, 2025
5
out of
5
rating by Linda Groustra
"I recently obtained insurance on my car from Georgia at State Farm. She went the extra mile for me as we had a few technical problems and she really worked to help me clear these up. Thank you Grorgia"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Dee Griffith
October 27, 2025
5
out of
5
rating by Dee Griffith
"I have been working with Sam at State Farm. I couldn’t find anyone to ensure me because I’ve had a few accidents even though they weren’t my fault. I called and spoke to Sam and he was able to get me insured for a very reasonable price. It’s now time to renew and my premium is actually going down. He has been so helpful and always available to answer any questions that I might have great job State Farm."
We responded:
"Thank you for your 5-star review! Sam is an integral part of our team. We're so honored you chose us to be your State Farm Agency! Please give us a call if you ever need anything. -Sarah"
Randi Lyne Lahiff
October 23, 2025
5
out of
5
rating by Randi Lyne Lahiff
"Sarah and her team are fantastic! Special shout out to Charlotte for always being there for my family and my business! Anytime I have questions about anything, she is the perfect person to help take care of it! Incredibly knowledgeable, efficient and can figure anything out! Thank you for always taking care of us!"
We responded:
"Thank you for your 5-star review! We have loved going through "life" with you!"
Kerry Moore
October 23, 2025
5
out of
5
rating by Kerry Moore
"Charlotte did a wonderful job. Very pleased with her service. Thank you Charlotte"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Frank Cuzzort
October 22, 2025
5
out of
5
rating by Frank Cuzzort
"Charlotte was very knowledgeable and helpful in updating my policies. She was able to provide the “Pros” and “ Cons” for implementing my requests to ensure the policies implemented were the best for me."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jennifer B
October 16, 2025
5
out of
5
rating by Jennifer B
"Charlotte is amazing!! Set me up immediately with insurance, and it’s less than half of what I was paying before with more coverage. Even helped me get a refund from my old company! Highly recommend her!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Dea Porter
October 15, 2025
5
out of
5
rating by Dea Porter
"I can’t say enough nice things about Charlotte at StateFarm. She is always so helpful and so knowledgeable about Insurance, Sarah is lucky to have her on her team. When I call Sarah‘s office, I always asked for Charlotte. She goes beyond the call of duty to help you. She is truly the best!!!!!! Sarah needs to give her a big bonus!!!!!!!!!!!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! I think Charlotte is terrific, too. She has definitely earned a big bonus! We look forward to continuing to support your insurance needs."
JP M
October 15, 2025
5
out of
5
rating by JP M
"Charlotte at this office is so easy to work with and has a great disposition. She gets back to me very promptly if she doesn’t answer the phone, and she even texts with me when I don’t answer my phone. Exceptional service and great rates. Highly recommend."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"