State Farm® Insurance Agent Sarah Herndon

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Emily Cornelius

February 12, 2025

5 out of 5

"Charlotte Griffin has always been so helpful anytime I have questions! She is so quick to get back with me! Thanks for all you do!"

We responded:

"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"

Dylan Rose

February 6, 2025

5 out of 5

"Charlotte is great to work with! We switched insurances due to pricing and she made it very easy to switch! Highly recommend her!"

We responded:

"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"

Lia Baker

February 5, 2025

5 out of 5

"Super sweet, helpful and funny! Definitely recommend Sarah(: thanks for all your help lovely lady!!"

We responded:

"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"

Paul Catalano

December 20, 2024

5 out of 5

"Sarah’s agency is great! The team is knowledgeable and always courteous"

George Newman Jr

June 7, 2024

5 out of 5

"I’ve had multiple questions and needed assistance about my policy for the last week emailing back and forth with Rhiannon von Klar. She has been very prompt and very helpful with all my needs. I’m very satisfied with the this agency."

We responded:

"George, thank you for sharing your experience with my team and I! Please know we will always be here to give you the support you need. - Sarah "

Whitney King

June 7, 2024

5 out of 5

"Wonderful staff to work with!"

We responded:

"Whitney, I am so happy to hear about your great experience with us. We appreciate your review! - Sarah "

Carla Mason

May 23, 2024

5 out of 5

"Sarah and her staff are so helpful and kind! After moving to Chattanooga, I was really grateful to have such an easy time handling all of my insurance. I love this place and would absolutely recommend it to anyone!"

Kimberli Lange

March 30, 2024

5 out of 5

"Fantastic!! Everyone is so personable and helpful."

We responded:

"Kimberli, knowing that your positive experience is being shared with others means the world to our State Farm Agency! Thank you so much! - Sarah"

Mackenzie Hittel

March 27, 2024

5 out of 5

"Sarah’s office has been great servicing our policies for a few years now! I love working with Charlotte as she’s always quick to respond to emails, super friendly, and very efficient with handling my requests!"

We responded:

"Mackenzie, we will always demonstrate an unwavering commitment to our customers needs. Thank you for your business and the trust you put into our State Farm team each day. - Sarah"

Austin Garrett

March 26, 2024

5 out of 5

"I want to thank Sarah Herndon and the State Farm team for the opportunity to be insured by them! Charlotte is always super helpful and professional in any situation. Highly recommend this office to anyone in the Chattanooga area!"

We responded:

"Austin, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Sarah"

Charles Schwantes

March 20, 2024

5 out of 5

"Moving can always be a very busy time with lots to do. But thanks to being quick and very helpful from agent Jenna Dempsey my renters insurance was easy."

We responded:

"Charles, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Sarah"

Cristina Spear

March 19, 2024

5 out of 5

"Amazing and fast response with adjusting my policy when needed! Thankful for Sarah Herndon and her team! Extra thanks to Charlotte!"

We responded:

"Thank you for the 5-star review, Cristina! My team and I have very much enjoyed working with you! - Sarah "

Fred Robinson

March 19, 2024

5 out of 5

"Great customer service"

We responded:

"Thank you for your kind review, Fred! I appreciate it. - Sarah "

Lexy Rosser

February 11, 2025

5 out of 5

"Very helpful and I enjoyed working with them"

We responded:

"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."

Beth Rountree

February 10, 2025

5 out of 5

"Charlotte is the absolute best to work with. We've been with them for over 4 years now and I wouldn't want to work with anyone else."

We responded:

"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"

Ashley Alletto

February 5, 2025

5 out of 5

"Charlotte is such a pleasure to work with! She has the best customer service!"

We responded:

"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"

Robin Suzukawa

February 4, 2025

5 out of 5

"Everyone in this office is so helpful, but I would probably have lost my entire mind during the purchase of policies for my new home without the help of Charlotte Griffin. Charlotte is helpful, knowledgeable, and patient!"

We responded:

"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"

Javan Medema

June 7, 2024

5 out of 5

"Currently have renters insurance through this office and it is wonderful. The customer service is the best and they always answer with such kindness. Always care about my questions and answer them to the best of their ability. Highly recommend."

We responded:

"Javan, the recommendation of our business brings my team and I endless joy. Thank you for sharing that the work we put into bringing top notch service has left a positive mark! - Sarah "

Alison Peace

June 7, 2024

5 out of 5

"Charlotte Griffin at State Farm has been such a HUGE help to my husband and myself with getting our house insurance and car insurance at a reasonable rate! Any questions I have had over the past few months she has answered right away!"

We responded:

"Alison, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Sarah "

Natalie Mccrimon

March 29, 2024

5 out of 5

"I have had the best experience, they are very quick to answer any phone calls or emails. Charlotte has been fantastic with helping with my total loss claim."

We responded:

"Natalie, I greatly appreciate the time you have taken to share this positive feedback. Our team will always be here to assist with your insurance needs. - Sarah"

Scott Scase

March 27, 2024

5 out of 5

"Charlotte has been awesome! She’s helps with everything from my personal insurance to my company’s insurance. Been a huge help! Thanks a lot for helping support my small business"

We responded:

"Scott, thank you for taking the time to share such positive feedback with us! The time spent with my team and I will always be appreciated. - Sarah"

Copper Verkamp

March 21, 2024

5 out of 5

"Jenna at the Hixson Pike location was awesome, very respectful and polite, and answered all my questions. I would recommend this location to anybody and everybody."

We responded:

"Cooper, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Sarah"

Deb Lanham

March 21, 2024

5 out of 5

"All the Team Very Helpful!"

Maleea Woodall

March 20, 2024

5 out of 5

"I have had State Farm Insurance since I have been driving (I'm 61 yrs young). I have lived in Indiana, Illinois and Missouri and out of all those offices this is the BEST by far. Charlotte is professional and has met and exceeded every insurance need we have had since moving to Chattanooga last year from Indiana. From needing new homeowners, cars and our boat insurance coverage, she has made us thankful to have such knowledgeable people to help us. Thank you Charlotte! If I could give you 10 stars I would!"

We responded:

"Maleea, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Sarah"

Brandy Womack

March 19, 2024

5 out of 5

"I really love Sarah's office. Ms. Charlotte is awesome and so helpful. Go team State Farm"

We responded:

"Brandy, thank you so much for your kind review about Charlotte! My team and I work hard to make every experience for our customers a positive one! Thank you for sharing. - Sarah "