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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of George Newman Jr

George Newman Jr

June 7, 2024

5  out of  5
rating by George Newman Jr
"I’ve had multiple questions and needed assistance about my policy for the last week emailing back and forth with Rhiannon von Klar. She has been very prompt and very helpful with all my needs. I’m very satisfied with the this agency."
We responded:
"George, thank you for sharing your experience with my team and I! Please know we will always be here to give you the support you need. - Sarah "
Profile photo of Javan Medema

Javan Medema

June 7, 2024

5  out of  5
rating by Javan Medema
"Currently have renters insurance through this office and it is wonderful. The customer service is the best and they always answer with such kindness. Always care about my questions and answer them to the best of their ability. Highly recommend."
We responded:
"Javan, the recommendation of our business brings my team and I endless joy. Thank you for sharing that the work we put into bringing top notch service has left a positive mark! - Sarah "
Profile photo of Whitney King

Whitney King

June 7, 2024

5  out of  5
rating by Whitney King
"Wonderful staff to work with!"
We responded:
"Whitney, I am so happy to hear about your great experience with us. We appreciate your review! - Sarah "
Profile photo of Alison Peace

Alison Peace

June 7, 2024

5  out of  5
rating by Alison Peace
"Charlotte Griffin at State Farm has been such a HUGE help to my husband and myself with getting our house insurance and car insurance at a reasonable rate! Any questions I have had over the past few months she has answered right away!"
We responded:
"Alison, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Sarah "
Profile photo of Carla Mason

Carla Mason

May 23, 2024

5  out of  5
rating by Carla Mason
"Sarah and her staff are so helpful and kind! After moving to Chattanooga, I was really grateful to have such an easy time handling all of my insurance. I love this place and would absolutely recommend it to anyone!"
Profile photo of Kimberli Lange

Kimberli Lange

March 30, 2024

5  out of  5
rating by Kimberli Lange
"Fantastic!! Everyone is so personable and helpful."
We responded:
"Kimberli, knowing that your positive experience is being shared with others means the world to our State Farm Agency! Thank you so much! - Sarah"
Profile photo of Natalie Mccrimon

Natalie Mccrimon

March 29, 2024

5  out of  5
rating by Natalie Mccrimon
"I have had the best experience, they are very quick to answer any phone calls or emails. Charlotte has been fantastic with helping with my total loss claim."
We responded:
"Natalie, I greatly appreciate the time you have taken to share this positive feedback. Our team will always be here to assist with your insurance needs. - Sarah"
Profile photo of Mackenzie Hittel

Mackenzie Hittel

March 27, 2024

5  out of  5
rating by Mackenzie Hittel
"Sarah’s office has been great servicing our policies for a few years now! I love working with Charlotte as she’s always quick to respond to emails, super friendly, and very efficient with handling my requests!"
We responded:
"Mackenzie, we will always demonstrate an unwavering commitment to our customers needs. Thank you for your business and the trust you put into our State Farm team each day. - Sarah"
Profile photo of Scott Scase

Scott Scase

March 27, 2024

5  out of  5
rating by Scott Scase
"Charlotte has been awesome! She’s helps with everything from my personal insurance to my company’s insurance. Been a huge help! Thanks a lot for helping support my small business"
We responded:
"Scott, thank you for taking the time to share such positive feedback with us! The time spent with my team and I will always be appreciated. - Sarah"
Profile photo of Austin Garrett

Austin Garrett

March 26, 2024

5  out of  5
rating by Austin Garrett
"I want to thank Sarah Herndon and the State Farm team for the opportunity to be insured by them! Charlotte is always super helpful and professional in any situation. Highly recommend this office to anyone in the Chattanooga area!"
We responded:
"Austin, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Sarah"
Profile photo of Copper Verkamp

Copper Verkamp

March 21, 2024

5  out of  5
rating by Copper Verkamp
"Jenna at the Hixson Pike location was awesome, very respectful and polite, and answered all my questions. I would recommend this location to anybody and everybody."
We responded:
"Cooper, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Sarah"
Profile photo of Deb Lanham

Deb Lanham

March 21, 2024

5  out of  5
rating by Deb Lanham
"All the Team Very Helpful!"
Profile photo of Charles Schwantes

Charles Schwantes

March 20, 2024

5  out of  5
rating by Charles Schwantes
"Moving can always be a very busy time with lots to do. But thanks to being quick and very helpful from agent Jenna Dempsey my renters insurance was easy."
We responded:
"Charles, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Sarah"
Profile photo of Maleea Woodall

Maleea Woodall

March 20, 2024

5  out of  5
rating by Maleea Woodall
"I have had State Farm Insurance since I have been driving (I'm 61 yrs young). I have lived in Indiana, Illinois and Missouri and out of all those offices this is the BEST by far. Charlotte is professional and has met and exceeded every insurance need we have had since moving to Chattanooga last year from Indiana. From needing new homeowners, cars and our boat insurance coverage, she has made us thankful to have such knowledgeable people to help us. Thank you Charlotte! If I could give you 10 stars I would!"
We responded:
"Maleea, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Sarah"
Profile photo of Cristina Spear

Cristina Spear

March 19, 2024

5  out of  5
rating by Cristina Spear
"Amazing and fast response with adjusting my policy when needed! Thankful for Sarah Herndon and her team! Extra thanks to Charlotte!"
We responded:
"Thank you for the 5-star review, Cristina! My team and I have very much enjoyed working with you! - Sarah "
Profile photo of Brandy Womack

Brandy Womack

March 19, 2024

5  out of  5
rating by Brandy Womack
"I really love Sarah's office. Ms. Charlotte is awesome and so helpful. Go team State Farm"
We responded:
"Brandy, thank you so much for your kind review about Charlotte! My team and I work hard to make every experience for our customers a positive one! Thank you for sharing. - Sarah "
Profile photo of Fred Robinson

Fred Robinson

March 19, 2024

5  out of  5
rating by Fred Robinson
"Great customer service"
We responded:
"Thank you for your kind review, Fred! I appreciate it. - Sarah "
Profile photo of Amy Tarpley

Amy Tarpley

March 19, 2024

5  out of  5
rating by Amy Tarpley
"The team is always so helpful and kind. Best agent in town!"
We responded:
"Thank you so much for your kind review, Amy! I appreciate you allowing my team and I to provide you with an exceptional customer service experience. We will always be here to assist you! - Sarah "
Profile photo of Joseph Murrell

Joseph Murrell

March 18, 2024

5  out of  5
rating by Joseph Murrell
"She is helpful and easy to work with. An upbeat personality and willing to connect and value others."
We responded:
"Joseph, reading your positive review made our day! Your experience with our team is exactly what we strive for. Thank you for sharing! - Sarah "
Profile photo of Tammy Scott

Tammy Scott

March 18, 2024

5  out of  5
rating by Tammy Scott
"We have been with Sarah Herndon State Farm for the entire 17 years we have been in Tennessee. Moving from another state, I was concerned we would not find a one stop shop for everything we needed. I don’t like having to worry about multiple companies and payments coming out. We have had the best relationship and experience with this agency! The employees are always knowledgeable and super friendly! They are quick to help us find what is best for all of us. We now have 4 grown adult children and every one of them have been insured by this agency. We have 6 vehicles, business policies, home policies, life insurance. I would trust no one other than this State Farm Agency to handle our insurance needs. I hope some of you find this review helpful."
We responded:
"Thank you for the 5-star review, Tammy! My team and I appreciate your loyal business over the years. I am glad we were able to make assisting you with your insurance needs such a positive experience! We have very much enjoyed working with you! - Sarah "
Profile photo of Maverick Lawson

Maverick Lawson

March 18, 2024

5  out of  5
rating by Maverick Lawson
"I have always had a great experience working with Sarah Herndon's office. Charlotte has always been extremely professional and thorough. I would recommend this agency to anyone in Chattanooga. Thanks again!"
We responded:
"Thank you for your recommendation, Maverick! I’m happy your experience was so positive! - Sarah "
Profile photo of Jill Bibbs

Jill Bibbs

March 1, 2024

5  out of  5
rating by Jill Bibbs
"The agents here at the Chattanooga TN. Branch office, are very courteous, friendly, helpful, and cheerful, thanks, Jenner, and Charlotte, and Sara H. Thanks Y'all ❗Enjoy your day❗"
We responded:
"Jill, thanks for your review and your trust in our office! -Sarah"
Profile photo of Arielle Acevedo

Arielle Acevedo

February 28, 2024

5  out of  5
rating by Arielle Acevedo
"Jenna made it so easy and fast to get a rate that is affordable for both renters and car insurance."
We responded:
"Arielle, my team and I will always strive to leave you with a wonderful customer service experience! Thanks for sharing your positive experience! -Sarah"
Profile photo of Kurria Rogers

Kurria Rogers

February 28, 2024

5  out of  5
rating by Kurria Rogers
"I’m so happy i choice State Farm Insurance 🥰 from the prices to the customers service. As for my Jenna D. your awesome 🤩 answered all my questions all in a timely matter!"
We responded:
"Kurria, thank you for taking the time to share such positive feedback with us! -Sarah"
Profile photo of Kendra Pounds

Kendra Pounds

August 18, 2023

5  out of  5
rating by Kendra Pounds
"Sarah and her staff are beyond amazing. They are by far the best State Farm Team that I have ever had. Sarah Herndon you are truly amazing and my family is so grateful to have you as an agent/friend you Rock."
We responded:
"Kendra, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Sarah"